Privacy Policy

1. Information We Collect

When you browse our website, place an order, contact us, or subscribe to our newsletter, we may collect information such as:

• Your name and contact details, including email address and phone number.
• Your billing and shipping addresses.
• Order details, purchase history, and delivery information.
• Messages and information you provide when contacting our customer support team.
• Technical information, such as your browser type, device information, and website usage data, where applicable.

We do not intentionally store your full payment card details on our own servers. Payment information is handled by the payment provider selected at checkout.

2. How We Use Your Information

We may use your information to:

• Process, confirm, and fulfill your orders.
• Arrange shipping, delivery, and order tracking.
• Respond to customer inquiries and provide after-sales support.
• Send order confirmations, receipts, and shipping notifications.
• Send promotional emails when you have opted in, subject to applicable law.
• Improve our website, products, services, and customer experience.
• Help detect, investigate, and prevent fraudulent transactions or misuse of our website.
• Meet applicable legal, accounting, and regulatory requirements.

3. Payment Processing

Payments made through Arcadolom are processed using the payment methods and payment service providers available at checkout. These providers may collect and process payment information according to their own privacy policies and security practices.

We do not intentionally store full payment card numbers or security codes on our own servers. Please review the privacy information provided by your selected payment provider for further details about how payment data is handled.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, keep your shopping cart working, remember preferences, improve website performance, and understand how visitors interact with our website.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect shopping cart functionality or other features of the website. Where required by law, we will request consent before using non-essential cookies.

5. Sharing Your Information

We do not sell your personal information. We may share relevant information with trusted service providers when necessary to operate our website and fulfill your requests, including:

• Payment processors that securely process transactions.
• Shipping and delivery companies that transport your orders.
• Website hosting, security, analytics, and technical service providers, where applicable.
• Professional advisers or public authorities when disclosure is required by law or necessary to protect our legal rights.

We aim to limit the information shared to what is reasonably necessary for the relevant service or lawful purpose.

6. Data Retention

We retain personal information for as long as reasonably necessary to process orders, provide customer support, maintain business and accounting records, comply with legal obligations, prevent fraud, and resolve disputes.

When personal information is no longer needed, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable legal requirements.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to your personal information, ask us to correct inaccurate information, request deletion, object to certain processing, or withdraw consent where processing is based on consent.

You can also unsubscribe from marketing emails at any time by using the unsubscribe link included in the message. This will not prevent us from sending essential communications relating to your orders or customer service.

To submit a privacy-related request, contact us at support@arcadolom.com. We may need to verify your identity before completing certain requests.

8. Children's Privacy

Arcadolom's website and online purchasing services are intended for adults. We do not knowingly collect personal information directly from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can review the matter and take appropriate action.

9. Data Security

We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting information over the internet or storing data is completely secure, and we cannot guarantee absolute security.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any revised version will be published on this page, and the “Last updated” date will be changed accordingly.