Shipping Policy

1. Shipping Destinations

Arcadolom currently delivers to eligible addresses within the United States. Please enter your complete shipping address during checkout so the available delivery options can be confirmed.

Certain products, particularly large or heavy items such as trailers, garages, carports, storage sheds, and greenhouses, may require special delivery arrangements or have additional delivery conditions. Any applicable restrictions will be communicated where relevant.

2. Standard Shipping Costs

We offer free standard shipping on orders delivered to eligible addresses within the United States.

If any delivery charge or special shipping condition applies to your order, it will be shown before you complete checkout. Please review your final order total before submitting payment.

3. Order Processing

Our standard order processing time is 1–2 business days. This is the time required to prepare your order before it is handed over to the delivery carrier.

Orders are processed Monday through Friday. Weekends and applicable public holidays are excluded from business-day estimates.

Processing time is separate from the carrier's transit time. Larger products or orders requiring special handling may need additional preparation time where applicable.

4. Order Cut-Off Time

Our order cut-off time is 2:00 PM Eastern Time (America/New_York).

Orders received after the cut-off time generally begin processing on the next fulfillment business day. The cut-off time is a processing schedule and does not guarantee same-day dispatch.

5. Estimated Delivery Time

Our standard estimated delivery schedule is as follows:

• Order processing: 1–2 business days.
• Carrier transit after dispatch: 2–3 business days.
• Estimated total delivery: 3–5 business days.

The total estimate includes both order processing and carrier transit time. Delivery estimates are provided for guidance only and are not guaranteed arrival dates.

Delivery may be affected by public holidays, severe weather, carrier disruptions, high shipping volumes, incorrect or incomplete addresses, freight arrangements, or other circumstances outside our reasonable control.

6. Order Confirmation and Tracking

Please keep your order confirmation and order number for reference. When tracking details become available, use the carrier link or tracking number included in your dispatch information.

You can also visit our Track Your Order page for assistance following your delivery.

Tracking information may take some time to appear or update after the carrier first receives your shipment. If you have not received dispatch information or need an update about your delivery, please contact our customer support team.

7. Delivery Address Changes

Please check the recipient name, street address, city, state, ZIP code, and contact details carefully before placing your order.

If you notice an error, contact us as soon as possible at support@arcadolom.com and include your order number and corrected address.

We will confirm whether the change is still possible. Address changes cannot be guaranteed once an order has been dispatched or transferred to the carrier.

8. Delayed, Missing, or Damaged Shipments

If your order has not arrived within the estimated delivery period, contact us with your order number so we can help investigate the delay.

If tracking shows that your order was delivered but you cannot locate it, please check the delivery details and any available delivery notifications, then contact our support team for assistance.

If an item arrives damaged, defective, incomplete, or incorrect, please retain the packaging and contact us promptly. Include your order number, a description of the issue, and photographs where available so we can assess the situation.

Nothing in this policy limits any consumer rights that apply under applicable law.

9. Returns and Refunds

For information about return eligibility, return shipping costs, return instructions, and refund timing, please review our Returns and Refunds Policy.

Please contact us before sending a product back so we can confirm the applicable return instructions. Unauthorized returns may cause processing delays.

10. Contact Us