Return and Refund Policy

1. Return Window

You can request a return within 30 days of delivery. To begin the process, contact us with your order number, the item you wish to return, and the reason for your request.

Please contact us before shipping any item back. Our support team will review your request and provide the applicable return instructions.

2. Eligible Returns and Item Condition

We accept return requests for eligible defective and non-defective products, subject to this policy and applicable consumer protection laws.

For standard non-defective returns, the item must be in new condition. Please include the original accessories, components, and packaging where available.

3. How to Request a Return

To request a return or exchange, follow these steps:

1. Contact customer support at support@arcadolom.com and provide your order number and the email address used at checkout.
2. Identify the product you wish to return and explain whether you want a refund, an exchange, or assistance with a product fault.
3. Wait for our team to review your request and confirm the return instructions and destination.
4. Pack the item appropriately for transport, following any instructions provided by our support team.
5. Retain your proof of postage and any tracking information until the return has been resolved.

4. Return Method and Address

Authorized returns are handled by mail. You must contact customer support to confirm the correct return destination before posting your parcel.

Please do not send a return to our public business address unless our support team specifically confirms that it is the correct return destination.

Return instructions may vary depending on the product and the reason for the return. Following the confirmed instructions helps us process your request efficiently.

5. Return Shipping Costs and Fees

Arcadolom does not charge a return shipping fee or a restocking fee for authorized returns covered by this policy.

Returns are made by mail. A prepaid return label is provided free of charge for an authorised return or exchange within the United States. If the label is missing or unusable, contact us before sending the item and we will provide return instructions or a replacement label.

• Return shipping cost: No cost.
• Restocking fee: No cost.

For faulty, damaged, incorrect, or misdescribed items, please contact us before arranging postage. We will confirm the appropriate resolution and responsibility for any return shipping costs in accordance with applicable consumer rights.

6. Exchanges

We accept exchange requests for eligible products, subject to availability and confirmation by our support team.

To request an exchange, contact us with your order number, the original product, and the replacement product you would like to receive.

Before you send the original item, we will confirm product availability, any applicable price difference, and the correct return and exchange instructions.

7. Refund Processing

Once your returned item has been received and inspected, approved refunds are processed to the original payment method within 7 business days.

Your bank or payment provider may require additional time to process the transaction and display the refunded amount in your account.

Refunds are subject to the outcome of the return assessment and any applicable legal requirements.

8. Delayed or Missing Refunds

If you have not received an expected refund, please take the following steps:

1. Check your payment account to confirm whether the refund has been posted.
2. Contact your bank or payment provider to ask whether the refund is still being processed.
3. If the issue remains unresolved, contact Arcadolom with your order number and refund inquiry.

Our support team will help you review the status of your refund where the relevant information is available.

9. Order Cancellations

If you wish to cancel an order or correct your order details, contact us as soon as possible at support@arcadolom.com.

Please review your items, delivery address, and order total carefully before placing an order. We will confirm whether your cancellation or correction request can still be accommodated.

Once an order has been dispatched, cancellation may no longer be possible. In that case, please follow the return process described in this policy after delivery, where eligible.

Nothing in this section limits any mandatory cancellation or other consumer rights available under applicable law.

10. Questions and Customer Support